Salary: Up to 8 LPA
Location: Kochi
Experience: 2–3 Years
Industry: SaaS / IT

Job Summary

We are seeking a proactive and customer-focused Customer Success Manager to manage the end-to-end customer lifecycle, from onboarding to renewal. The ideal candidate will leverage data-driven insights, product analytics, and digital engagement strategies to drive customer adoption, retention, and overall satisfaction in a fast-paced SaaS environment.

Key Responsibilities

• Act as the primary point of contact for assigned customers
• Manage onboarding, account activation, and product adoption
• Ensure customers achieve measurable value from the product
• Identify at-risk accounts and implement retention strategies
• Analyze user behavior and product usage using tools like Mixpanel
• Plan and execute email campaigns using tools like Mailchimp
• Collaborate with internal teams for seamless service delivery
• Track renewals, upselling opportunities, and account growth
• Maintain CRM records and prepare reports

Required Qualifications

• Bachelor’s degree in any relevant field
• 2–3 years of experience in SaaS / IT industry

Skills & Competencies

• Customer lifecycle management
• Product analytics (Mixpanel or similar)
• Email marketing tools (Mailchimp or similar)
• Strong communication and analytical skills
• Ability to manage multiple accounts